Course Overview

Learn how process and operations management is influenced by factors such as product volume, service requirements, variety, demand variation, and visibility. Explore the principles of effective product and service design, and gain practical knowledge of project management models that can be applied to both projects and daily operations.

Course Format

This course is delivered entirely online and includes readings, videos, and interactive activities designed to enhance learning and retention. Accessible on desktop, tablet, or mobile, the study tools are engaging and effective across all devices, allowing learners to progress at their own pace.